San Clemente Golf Course

Solving the Tee Time Puzzle: How San Clemente Improved Access & Efficiency with Noteefy
San Clemente Golf Course, a high-volume municipal facility averaging over 92,000 rounds annually, was operating at full capacity—but not without friction. Despite the busy tee sheet, the course faced ongoing complaints around accessibility, creating tension with residents and drawing attention from city council members. Staff time was increasingly consumed by frustrated callers, and leadership recognized the need for a smarter solution—one that could improve public access without compromising operational efficiency.
Prior to adopting Noteefy, San Clemente Municipal Golf Course struggled with an inefficient system for managing cancellations. “When tee times were canceled, there was no automated process to refill those valuable slots,” explains Samantha Wylie of San Clemente Golf Course. “Golfers could only secure these openings through sheer luck—either by checking the online tee sheet at precisely the right moment or by calling the Pro Shop directly to inquire about availability. It was a process that frustrated both our staff and our players. I was actively searching for comprehensive solutions that would provide greater accessibility and automate the booking process for our course.”
This manual approach created frustration for both staff and golfers. Without an automated solution, valuable tee times were going unfilled, representing significant lost revenue. What’s more, the high volume of complaints about accessibility was becoming a political issue at the municipal level.
NOTEEFY DELIVERED IMMEDIATE RESULTS WITH A SEAMLESS IMPLEMENTATION
San Clemente wasn’t actively searching for a solution like Noteefy when the opportunity presented itself. “I was familiar with the effectiveness of how waitlists can positively impact operations from the parks and recreation programming side of my job,” shared Samantha Wylie.
The implementation process was remarkably straightforward. “Noteefy provided ready-to-use templates and customizable messaging that streamlined the entire implementation process. We were up and running in less than a day. This seamless integration caused no disruption to our daily operations, allowing us to immediately begin reaping the benefits of the new technology.”
MAJOR REVENUE & CUSTOMER EXPERIENCE IMPACT: 10% REVENUE INCREASE AND 8% BOOST IN ROUNDS PLAYED
The results were impressive and immediate. After implementing Noteefy, San Clemente Golf Course saw:
• 10% increase in revenue projections
• 8% increase in total rounds played
• ROI achieved in less than three weeks
The impact of demand technology extended far beyond the financial metrics. The platform revolutionized the golfer experience while simultaneously reducing operational burdens on staff. “Not only did Noteefy avoid adding any extra work for our team, it actually streamlined our operations,” shares Samantha. “We’ve experienced a significant decrease in phone inquiries about tee time availability since customers can now easily monitor and secure openings themselves. This has freed our staff to focus on enhancing other aspects of the golf experience.”
CUSTOMER ADOPTION & LOOKING FORWARD
The platform’s greatest value came from its ability to put control directly in golfers’ hands. “What impressed us most was how Noteefy empowers customers to independently manage their tee time preferences,” explains Samantha. “And with Noteefy Confirm, we’re seeing golfers become more engaged and responsive with their reservations, creating a more reliable booking experience for everyone.”
The customer response has been overwhelmingly positive. “They’re particularly relieved to no longer face the 6 AM rush to secure tee times when bookings open. Instead, they simply set their preferences and receive instant notifications when slots matching their desired times become available. This has dramatically improved their booking experience and overall satisfaction with our course.”
With Noteefy Confirm, we're seeing golfers become more engaged and responsive with their reservations, creating a more reliable booking experience for everyone.